PRIVACY POLICY

Durabond Products Limited (“Durabond”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains the current information management practices on our website and by our company.

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our Privacy Policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

  1. INTRODUCTION

    We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual who is responsible for compliance with our Privacy Policy.

  2. IDENTIFYING PURPOSES

    We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

  3. CONSENT

    Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

  4. COLLECTION OF INFORMATION ON WEBSITE

    When you browse or download information from Durabond’s website, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our website. We cannot identify you from this information.

    We may collect the following standard types of information:

    • Internet Protocol (IP) addresses of the computers being used to access our sites
    • operating systems and the types and versions of browsers used to access our sites
    • Internet Service Providers used by visitors to our sites
    • dates and times users access our sites
    • pages visited
    • keywords users enter into our search engine
    • names and sizes of files requested

    Our computer system may use hardware and software to anonymously monitor unauthorized attempts to upload or change information on our website, disrupt service, or otherwise cause damage. As a general practice, we make no attempt to link this information with the identity of individuals visiting our site. If an attempt to damage our site has been detected, we can take further actions.

  5. LIMITING COLLECTION

    The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or online.

  6. LIMITING USE, DISCLOSURE AND RETENTION

    Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

  7. ACCURACY

    Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

  8. SAFEGUARDING CUSTOMER INFORMATION

    Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

  9. OPENNES

    We will make information available to you about our policies and practices with respect to the management of your Personal Information.

  10. HANDLING CUSTOMER PRIVACY COMPLAINS AND SUGGESTIONS

    You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting:

    info@durabond.com


COOKIES

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our website. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

ANALYTICS

In order to serve you better, we may use web analytics services including Google Analytics to help analyse the use of our website. These tools use cookies to collect and generate information about your visits to our website (including your IP address) that is transmitted to their servers in an anonymous form for processing. We study patterns of website activity so we can improve the experience of visitors to our website.

The use of these tools does not allow us or our analytics service providers to identify individuals.

You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser’s Help Menu for instructions. Visiting our website with analytics cookies disabled will have no significant impact on your browsing experience.

OTHER WEBSITES

Our website may contain links to other third party sites that are not governed by this Privacy Policy. Although we endeavour to only link to sites with high privacy standards, our Privacy Policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.